FAQ

Help Center

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Answers to the questions our customers ask most often.

Products & Compatibility
Will this fit my bed?
Nimood bed rails (C1–C5) fit most traditional and platform beds including King, Queen, Full, and Twin. They do NOT work with: tatami mats, adjustable bed frames, sleep number beds, reclining beds, or hospital beds. If unsure, reach out before ordering.
Will the Stand Assist Rail fit my sofa?
The L1 and L2 Stand Assist Rails require a firm cushion at least 4 inches thick with removable cushions. Not suitable for recliners or electric lifting chairs.
Do I need tools for installation?
No. All nimood products feature tool-free assembly with snap-lock mechanisms. Most can be set up in under 10 minutes — even by seniors.
What is the weight capacity?
All bed rails support up to 300 lbs (136 kg). The T1 toilet seat riser supports up to 400 lbs (181 kg). Stand assist rails support up to 300 lbs.
Are nimood products FSA/HSA eligible?
Yes — our products are marked FSA/HSA eligible. However, final approval depends on your plan administrator. We recommend confirming with your provider before purchase.
Orders & Warranty
How fast do you ship?
Orders are processed within 2 business days. We ship from US warehouses with accelerated local delivery. See our Shipping & Delivery page for full details.
Do you ship internationally?
Currently we ship within the United States only.
Can I return my purchase?
Yes — we offer a 30-day return window. Items must be in original packaging and unused condition. See our Return & Refund Policy for full terms.
What warranty do you offer?
All nimood products come with a Lifetime Guarantee. If anything goes wrong, contact us and we’ll make it right.
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