Privacy Policy

Return & Refund Policy

Last Updated: August 19, 2026

Thank you for shopping with Nimood. Please review this Return & Refund Policy carefully before placing an order.

General Return & Exchange Policy

At this time, Nimood does not support general returns or exchanges for reasons unrelated to product quality or order fulfillment issues. Once an order has been delivered, products generally cannot be returned or exchanged for reasons including, but not limited to:

  • Change of mind

  • Incorrect product selection

  • Product no longer needed

  • Preference for a different model, color, size, or quantity

  • Products that have been assembled, installed, used, or handled after delivery

Please review all product details, specifications, measurements, and compatibility information carefully before completing your purchase.

Order Cutoff, Processing & Shipping

Orders placed before 4:00 PM will be processed according to our standard fulfillment schedule. Orders placed after 4:00 PM may begin processing on the next business day.

Orders are processed on business days, Monday through Friday, excluding weekends and holidays.

Estimated shipping time is 3-5 business days after the order has been processed and shipped. Delivery times may vary depending on the destination, carrier service, weather conditions, holidays, or other factors outside our control.

Nimood currently offers free shipping on eligible orders.

Product Quality or Order Issues

If your item arrives defective, damaged, incomplete, or incorrect, please contact us within 7 calendar days of delivery at yuyang@nimood.com.

When contacting us, please include:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the product condition, package condition, shipping label, and any damaged, defective, missing, or incorrect items

After reviewing the information provided, Nimood may offer an appropriate resolution depending on the specific issue, including replacement parts, a replacement product, a corrected shipment, or a refund without requiring the product to be returned.

Replacement or Refund Decisions

For confirmed product quality issues or fulfillment errors, Nimood will determine the most appropriate solution based on the nature of the issue, product availability, shipping conditions, and the documentation provided.

Possible resolutions may include:

  • Sending replacement parts

  • Sending a replacement product

  • Reshipping missing or incorrect items

  • Issuing a partial or full refund

  • Providing another reasonable solution agreed upon by Nimood and the customer

A return shipment may not be required if the issue can be verified through photos, videos, order records, or other supporting information.

Shipping Damage

If a product appears to have been damaged during shipping, please keep the original packaging, shipping box, labels, and all included materials. These items may be required for review or carrier claim support.

Failure to provide requested photos, videos, packaging evidence, or other documentation may limit our ability to verify the issue and provide a resolution.

Refunds

General refunds are not available for completed purchases unless the issue is related to product quality, shipping damage, missing items, incorrect items, or another order fulfillment problem confirmed by Nimood.

If a refund is approved, it will be processed to the original payment method. Processing times may vary depending on your payment provider or bank.

Original shipping fees, handling fees, taxes, and other charges may be non-refundable unless the refund is related to a confirmed product quality issue, fulfillment error, or otherwise required by applicable law.

Cancellations

Orders may only be cancelled before they are processed or shipped. Once an order has entered fulfillment or has been shipped, it cannot be cancelled.

To request a cancellation, please contact us as soon as possible at yuyang@nimood.com with your order number. Cancellation requests are not guaranteed.

FSA/HSA Purchases

If you used an FSA or HSA card, any approved refund or adjustment may require you to update your records with your plan administrator. Nimood is not responsible for tax, reimbursement, or account-related consequences related to FSA/HSA purchases. Please consult your plan provider for guidance.

Recalled Products

Products subject to a safety recall are handled through our Recall Center and do not follow the standard order issue process described in this policy. Please refer to the Recall Center for recall-specific instructions, eligibility, remedies, and contact information.

Contact Us

For questions about this policy or an order issue, please contact us:

Email: yuyang@nimood.com